We not focusing on the competition, focus on our customer. Our customers might come us for help in times of frustration.

When companies create products that help people solve real problems, it’s easy to help them derive value and understand the benefits. A goal of customer success is to help customers get the most out of their purchases (thereby preventing customer turnover),  so if you’re on a call and a customer is giving signals that they’re […]

Customer service We learn a lot from feedback from your first customers, and going the extra mile to keep them will make them advocates